Terms and Conditions

Terms and Conditions

Welcome to Simple Swaps Box website and social media channels (“Website”). Simple Swaps Box refers to Simple Swaps Box  ABN 69 736 266 067 t/a Simple Swaps Box, PO Box 274, Mirriwinni, QLD,4871. By accessing or using the Website, you the customer or consumer acknowledge that you have carefully read, understood and agree to be bound by these Terms and Conditions and any terms and conditions set out in the Frequently Asked Questions (FAQ) page and other landing pages of the Website (the “Terms”) which, together with Simple Swaps Box’s Privacy Policy, govern the relationship between you and Simple Swaps Box. 

  1. Your use of the website

1.1 Personal Use -You must use the Website in accordance with these Terms for your own personal and noncommercial use. You must be over 18 to register and use the Website. If you register, you must provide Simple Swaps Box with complete and accurate information and update such information regularly to ensure it remains complete and accurate. By registering, you expressly agree to receive emails, e-newsletters and SMS messages from Simple Swaps Box, relating to your account and/or subscription, special offers, promotions, product information and the like. You can request to stop receiving such communications at any time by notifying Simple Swaps Box or unsubscribing. 

1.2 Responsibility/liability - You are responsible for all activity and communications, including the transmission, uploading and/or posting of information onto or through the Website by you or by another user through your login, and you will be responsible for the consequences of any such communications made on the Website. 

1.3 Unauthorised Use – You are responsible for maintaining the confidentiality of your login details. If you suspect, or become aware of, any unauthorised use or misuse of your account or any other breach of security in relation to your account, you must notify Simple Swaps Box immediately and take immediate steps to re-secure your account (including by changing your password). Simple Swaps Box will not be liable for any losses, damages, liabilities, expenses or costs (including legal fees) that you may incur due to the unauthorised use of your account.

1.4 Restrictions - You must not use the Website for any of the following purposes, which are expressly prohibited:

(a) distributing, communicating, transmitting, posting or uploading any material that infringes on any rights, including intellectual property, of any third party;

(b) distributing, communicating, transmitting, posting or uploading any information, content or material which is untrue, inaccurate, obscene, defamatory or abusive or offensive; 

(c) engaging in any conduct that would violate any law or regulation in any applicable jurisdiction; or

(d) attempting to interfere in any way with the Website’s or Simple Swaps Box’s network security, or attempting to use the Website’s service to gain unauthorised access to any other computer system or network. 

1.5 Additional Terms – Simple Swaps Box may impose additional terms and conditions specific to any products, orders or aspects of your use of the Website, including with respect to the ordering, shipping and returning of goods purchased through the Website (“Additional Terms”). These Additional Terms shall be incorporated into and form part of these Terms. In the event of any inconsistency between these Terms and any Additional Terms, the Additional Terms shall prevail. 

1.6 Account Limitation and Revocation – Simple Swaps Box may, at its discretion, and without prior notice, whether in breach of these Terms or not: 

(a) temporarily or permanently restrict your access to all or part of the Website; or 

(b) impose rules on your use of the Website; and 

(c) revoke your account, 

and Simple Swaps Box excludes all liability in relation to this clause 1.6. Any such rules, limits or restrictions shall be incorporated into and form part of these Terms.

1.7 International use – Simple Swaps Box makes no warranty or representation that the content of the Website complies with the laws (including intellectual property laws) of any country outside of Australia. If you access this Website from outside of Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Website. 

  1. Information on the website

2.1. Reliability – Simple Swaps Box will endeavour to ensure that all information, posts, content or material (“Information”) on the Website is accurate, complete and reliable, except for information submitted by users of the Website (i.e. reviews). However, Simple Swaps Box does not make any representations or guarantees as to the accuracy, completeness or reliability of any Information on the Website. You acknowledge and agree that such information may contain errors or inaccuracies and accept that you must make your own enquiries to verify the Information. Simple Swaps Box expressly excludes any liability that may arise in relation to the accuracy, completeness or reliability of any Information on the Website.

2.2 Suitability of Products – All Information on the Website is of a general nature and is not intended in any way to replace a professional’s dietary or medical advice. Simple Swaps Box does not make any representations or guarantees as to the suitability of any products on the Website for any individual’s dietary requirements, medical conditions and/or allergies. You acknowledge and agree that it is your sole responsibility to assess the suitability of all products obtained through Simple Swaps Box prior to consumption. Simple Swaps Box expressly excludes any liability that may arise in relation to the suitability of the products for any individual’s dietary requirements, medical conditions or allergies.

2.3 Marketing – You acknowledge that any promotional and marketing material on the Website (including images, photographs and descriptions of products) is not a representation or guarantee of what is in the monthly box (“Box”) and you accept that: 

(a) products on the Website may differ in visual appearance and packaging to the products in the Box; 

(b) products in the Box may be derivatives, samples or smaller versions of the products on the Website; and

(c) the combination of products on the Website may differ from the combination in the Box and such combination is at the sole discretion of Simple Swaps Box.

  1. Products

3.1 Allergens – some of the products contained in the box may contain allergens. It is the responsibility of the customer to check the website of the individual products for potential allergen information. Simple Swaps Box will not be held responsible for any allergies or health issues that arise as a result of the use of products contained in Simple Swaps Box.  

3.2 Product Availability - Due to product demands, products may not be available at all times. If a product is unavailable, we will contact you and inform you of that product’s future availability. Although our product may be delayed or momentarily unavailable, you agree that we may still charge your credit card and ship products when they become available.

  1. Orders and Subscriptions

4.1 Invitation to Treat – Any products displayed on the Website do not constitute an offer to sell, but rather an invitation to treat.

4.2 Subscriptions – You may purchase a 1, 6 or 12 month subscription plan (“Subscription”) for a Box containing a group of products as determined by Simple Swaps, in its absolute discretion.

4.3 Automatic Renewals – All Subscriptions automatically renew until cancelled through the Website. Unless a Subscription is cancelled at least 2 days prior to the next applicable billing date, the Subscription automatically renews for a further Subscription period and you will be charged the subscription price. 

4.4 Cancellations - You must review your order carefully before placing it. Once an order for a Subscription is confirmed and the subscription price paid (including any gift subscriptions), Simple Swaps Box will not provide a refund of the subscription price unless Simple Swaps Box is unable to fulfil your order. In such case, Simple Swaps Box will provide a full refund of the whole or part of the subscription price, depending on whether you have previously received boxes during your subscription.

4.5 Replacement and Returns – Simple Swaps Box does not accept returns of Boxes or individual products. All Boxes and products are checked for quality prior to delivery and while Simple Swaps Box endeavours to ensure that the Box or products are delivered to you in good condition, it may become damaged during delivery. If you seek a replacement Box or product, you must provide a photo sufficiently showing the damage to the Box, for Simple Swaps Box’s assessment. Any requests for a replacement Box or product must be made within 2 weeks of delivery. If Simple Swaps Box assesses the damage and at its discretion agrees to replace the Box or product, you may at your own cost return the damaged Box or product to the address noted in these Terms. Simple Swaps Box will replace the Box or product as soon as practicable. You accept that Simple Swaps Box will not refund any opened or used products. In instances where you have not received all the products listed in your “who’s in the box” insert card (e.g. a missing or incorrect product) (“Missing Product”), Simple Swaps Box will in its discretion, and subject to your compliance with this clause 4.5 and these Terms, decide whether to include the Missing Product in your next Box. In the case the Missing Product is sold out or otherwise unavailable, Simple Swaps Box will endeavour to provide you with an alternative product which may or may not be similar or of equal value.

  1. Price and Payment

5.1 Currency (AUD) - The price of all orders will be charged in Australian dollars ($AUD) including GST. 

5.2 Variation in Price – Simple Swaps Box has the right to vary or update any price or payment information at any time without warning, including errors with pricing, details and descriptions which appear on the Website. If incorrect information has been specified for a Subscription purchased, Simple Swaps box will notify you of this error and give you the option of reconfirming or cancelling your order.

5.3 Payment Authorisation – You expressly authorise Simple Swaps Box to process the payment for the order via your selected payment method at the time of your order.

5.4 Invoice - Your invoices are made available to you online and are downloadable through your Simple Swaps Box account.

  1. Shipping and Delivery

6.1 Delivery Times – Simple Swaps Box will endeavour to dispatch the Boxes at the first Monday of the month or the next business day, however Simple Swaps Box does not represent or guarantee that the delivery times will be met and expressly excludes any liability in relation to delivery.

6.2 Tracking – All orders will be trackable as soon as they are dispatched from Simple Swaps Box’s Fulfillment Centre. Once dispatched, Simple Swaps Box is not responsible for any postal service’s delivery, delivery schedule, or any Boxes or products that are delayed, lost, and/or damaged in transit. Any issues should be directed to the postal service, quoting your unique tracking number.

6.3 Risk – Risk of loss or damage to your Box or products will pass to you once your order has been dispatched from Simple Swaps Box’s Fulfillment Centre. 

6.4 Incorrect Input of Information - It is your responsibility to ensure that all address details provided are correct. Simple Swaps Box will not be held responsible for deliveries that are delayed or lost due to an incorrect address provided. A re-shipment fee will apply and will start from $10.00 AUD, calculated depending on your location. Any changes to the shipping address must be made by the 20th of the month, otherwise the following month’s Box will be shipped to the previous address. Simple Swaps Box expressly excludes any liability in relation to an incorrect shipping address including any redelivery, redirection or loss or delay.

6.5 Refusal of Delivery - Should you refuse to provide the required Customs documentation prior to delivery or refuse delivery (including in relation to Customs duties, taxes or fees) and the parcel is returned to Simple Swaps Box, all costs associated with the return will be borne by you. A re-shipment fee will apply and will start from $10.00 AUD, calculated depending on your location.

6.6 Additional Information - Occasionally our system will flag an order as high risk. To reduce the risk of online credit card fraud, Simple Swaps Box may request additional information and identification from you to assist in confirming the legitimacy of your order.

  1. International Orders

7.1  Currency (AUD) - All orders and refunds will be charged in Australian dollars ($AUD) including GST. If you are an international customer, you will be subject to the exchange rate applied by your payment provider which may vary from the rate displayed on the Website’s currency converter. Additionally, your financial service provider may charge currency conversion and administration fees on any transactions with Simple Swaps Box, which Simple Swaps Box is not responsible for and will not reimburse any such fees.

7.2 Delivery - All title in and risk to such products will pass to you upon delivery from the international third-party carrier/courier of Simple Swaps Box.

7.3 Shipping - 

  1. a) International shipping charges will be clearly displayed at the Checkout. 
  2. b) International orders may be subject to charges, taxes (including import taxes), duties, custom charges or fees, and these are your responsibility. These amounts must be paid by you directly to the Customs Service or its authorised service provider. Simple Swaps Box will not be liable for any taxes, duties, custom charges or fees. For further information, please check your local customs website.
  3. c) When placing an order for delivery outside of Australia, you are considered the importer of record and must comply with all applicable laws and regulations. 
  4. d) Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment to certain locations may not be possible.
  5. e) United States - Orders shipped to the US will take from 7-14 business days to be delivered. These are estimates and while unlikely, orders may arrive outside the shipping estimates.

7.4 Returns and Refunds – Simple Swaps Box does not accept returns for Internationally shipped items. 

  1. Promotions and Loyalty Program

8.1 Promotional – Occasionally, Simple Swaps Box may advertise promotional codes or run a promotion for new or existing subscribers. To be entitled to the promotional offer, you must enter the promotional code at the checkout prior to your confirmation of payment. If you forget to enter the promotional code or fail to enter it correctly, you will not be entitled to the promotional offer. 

8.2 Limited Availability - All discounts and promotions are subject to availability and while stocks last. Any Subscription purchases made outside of the specified timeframe determined by Simple Swaps Box will be deemed ineligible. In the instance where a time frame is not specified, the promotion will end when the relevant promotion is no longer advertised on the Website or the products becomes out of stock.

8.3 Once Off Use - Any advertised discount code may only be used once per customer, per order, on their first Subscription purchase and will not be applied to any renewals. Discount codes may not be used in conjunction with any other offers or promotions, they must be used at the time of purchase and cannot be applied after a purchase has been made. 

8.4 Cancellation of Discount Code – Simple Swaps Box reserves the right to withdraw or cancel any discount code at any time for any reason without notice.

8.5 Direct Website Purchases - Discount codes may only be redeemed through the Website and not through any other website or method of communication. 

  1. Reviews  

9.1 Public Reviews - Throughout the Website, users may be invited to review or comment on a Box or specific products (“Review”). By submitting a Review on our Website, you expressly consent to the following: 

  1. a) Simple Swaps Box publishing your first name, last name and State or Town in relation to any Review, in accordance with these Terms and our Privacy Policy;
  2. b) Simple Swaps Box posting the Review on our Website;
  3. c) Simple Swaps Box sharing the Review with a brand or with any other third party of Simple Swaps Box’s choosing; and
  4. d) your Review being used by a third-party brand for their own purposes, after obtaining written consent from Simple Swaps Box and disclosing the Review was sourced from Simple Swaps Box. 

You acknowledge, accept and agree that Simple Swaps Box cannot control Website users from accessing, using, manipulating and editing the information provided in the Review and therefore cannot be liable or responsible for any third party’s use of the Review.  

9.2 Monitoring Reviews - To comply with Australia laws, we are required to monitor all publicly posted product Reviews on our Website and in accordance with Australian laws, remove any of these reviews if they appear fake, offensive, defamatory or irrelevant in connection with the products, the brand, Simple Swaps Box or Simple Swaps Box’s related entities in accordance with the Corporations Act 2001 (Cth). This also includes Reviews that imply a product has caused any medical conditions including allergies or reactions. Star ratings on Reviews cannot be altered by us, but we may need to edit reviews on occasion to omit words which appear defamatory or offensive.

10 Liability and Indemnity

10.1 Disclaimer – To the extent permitted by law, the products are provided as is and Simple Swaps Box disclaims all representations, warranties and conditions, either express, implied, statutory, by use of trade, course of dealing or otherwise, including any implied warranties of merchantability, non-infringement, title, satisfactory quality or fitness for a particular purpose. Simple Swaps Box does not warrant, endorse, guarantee, provide any conditions or representations, or assume any responsibility for any product advertised or offered by any third party through the Website or in respect to any website that can be reached from a link on the Website. 

10.2 Indemnity by You – You release and indemnify Simple Swaps Box, its directors, employees, contractors and agents from and against all claims, liabilities, losses, damages, costs, expenses (including reasonable legal costs) which Simple Swaps Box, its directors, employees, contractors and agents, incur or are liable for in relation to your use of the Website, your wrongful conduct, or any default or breach by you, or failure to comply with, the Terms or Simple Swaps Box’s Privacy Policy whether arising directly or indirectly.

10.3 Indemnity Does Not Limit Other Remedies – Simple Swaps Box’s right to be indemnified under this clause 11 does not limit any other right or remedy available to it. 

10.4 Limitation of Liability - Notwithstanding anything else contained in these Terms, Simple Swaps Box will not under any circumstances be responsible or liable for any claims, actions, losses, liabilities, damages, costs or expenses suffered or incurred by you, arising out of or in connection with, your use of the Website, any Box or any products whether directly, indirectly or consequentially or whether based in contract (including Simple Swaps Box’s negligence or strict liability), tort, under statute or any other legal or equitable theory. If Simple Swaps Box is found to have any liability to you, Simple Swaps Box’s total cumulative liability will be limited to the amount paid by you for your Subscription.

  1. Intellectual Property

11.1 Materials – The Website contains materials that are owned by or licensed to Simple Swaps Box. These materials include, the design, layout, look, appearance and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any of the content or materials contained on the Website. You may not create a link to the Website from another website or document without the prior written consent of Simple Swaps Box.  

11.2 Third party trademarks – Nothing in the Terms give you the right to use any third-party trademarks. All third-party trademarks are used with permission and remain the intellectual property of the third-party. 

11.3 Grant of Licence – If you make any content, materials or feedback available on the Website (“Content”) you automatically grant Simple Swaps Box a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive licence to:

  1. a) use, copy, publicly display and distribute the Content or part thereof on the Website and to any third party (including the manufacturer of the products) without any obligation of compensation or attribution to you;
  2. b) modify, create derivative works, and sublicense such Content; 
  3. c) incorporate the Content into other mediums including but not limited to social media posts, blog posts and E-Newsletter publications to promote Simple Swaps box, the Website, the products and/or the manufacturers; and

you represent, warrant and covenant to Simple Swaps Box that you have the full right to grant to Simple Swaps Box the right to use such Content in the manner specified in this clause 11.3.

  1. GST

Words or expressions used in this clause that are defined in A New Tax System (Goods and Services Tax) Act 1999 (GST Act) have the same meaning given to them in that Act. Unless otherwise stated, any amount specified in the Terms or the Website as the consideration payable for any taxable supply, includes any GST payable in respect of that supply. Each party agrees to do all things, including providing valid tax invoices and other documentation that may be necessary or desirable to enable or assist the other party to claim any input tax credit, adjustment or refund in relation to any amount of GST paid or payable in respect of any supply made under or in connection with the Terms.

  1. Termination of Your Service

If we determine that any of your actions may harm Simple Swaps Box, we may terminate or suspend your account, without notice and for any reason. Please be aware that if we terminate or suspend your account, you must cease using the Website and pay to us all outstanding amounts owing. All provisions of these Terms which by their nature should survive termination will survive termination, including, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 

  1. Electronic Communications


14.1 Electronic Only - The communications between you and Simple Swaps Box must be sent by electronic means, whether you visit the Website or send Simple Swaps Box e-mails, or whether Simple Swaps Box posts notices on the Website or communicates with you via e-mail or SMS. 

14.2 Consent - You consent to receiving communications from Simple Swaps Box in an electronic form (i.e. email, SMS or Website notices) and agree that all terms, conditions, agreements, notices, disclosures, and other communications that Simple Swaps Box provides to you electronically (including communications across social networks and platforms) satisfy any legal requirement that such communications would satisfy if they were to be in writing. The foregoing does not affect your statutory rights. 

14.3 Email Queries - If you have any questions or concerns about your order, your Subscription, the Box or the products, do not hesitate to contact us by email at hello@simpleswapsbox.com.au

  1. Disputes

15.1 Good Faith Resolution – You and Simple Swaps Box will attempt to resolve any dispute in good faith and reach an agreement between each other. If the parties are unable to resolve the dispute, then clause 15.2 will apply. 

15.2 Forum of Dispute - You agree that any dispute arising from or relating to these Terms will be heard solely by a court of competent jurisdiction in the state of Queensland, Australia. If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable legal fees, court costs, and disbursements in doing so. You agree that the unsuccessful party in any dispute arising from or relating to these Terms will be responsible for the reimbursement of the successful party’s reasonable legal fees, court costs, and disbursements.

  1. General

16.1 Entire Agreement – These Terms and the Privacy Policy are deemed to be the entire agreement between you and Simple Swaps Box and supersedes and extinguishes any previous agreement or understanding between the parties about the subject matter of these Terms and any representation or guarantee previously given.

16.2 Variation – Simple Swaps Box reserves the right to revise these Terms at any time and for any reason without notice to you. It is your responsibility to review these Terms each time you use the Website. Simple Swaps Box further reserves the right to revise the products and services available on the Website and to change, suspend or discontinue any aspect of the Website.

16.3 Waiver - If Simple Swaps Box does not exercise or enforce any right or provision under these Terms, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is in writing and signed by Simple Swaps Box.

16.4 Assignment - You must not assign your rights and/or obligations under these Terms to any other party without Simple Swaps Box’s prior written consent. Simple Swaps Box may assign its rights and/or obligations under these Terms to any other party at its discretion.

16.5 Severability - If any part of these Terms are found to be void, unlawful or unenforceable then that part will be deemed to be severable and the severed part will not affect the validity and enforceability of any remaining provisions. If two or more provisions of these Terms are deemed to conflict with each other’s operation, Simple Swaps Box shall have the sole right to elect which provision remains in force.

16.6 Force Majeure - You agree that Simple Swaps Box is not responsible to you for anything that it may otherwise be responsible for, if it is as a result of events beyond Simple Swaps Box’s control, including acts of God, war, insurrection, riots, terrorism, crime, labour shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond Simple Swaps Box’s reasonable control. 

16.7 Jurisdiction – These Terms shall be governed by the laws in force in the state of Queensland, Australia and you irrevocably submit to the exclusive jurisdiction of the courts of the Queensland.